Felton Industries • Full-time
Apr 2022 – Jul 2024 • Sydney, NSW
Customer Service Rep.
• Assisted customers with product selection.
• Delivered personalized recommendations.
• Enhanced satisfaction via communication.
As a Faculty Member in Rural Development, I am committed to equipping students with the knowledge, analytical skills, and practical approaches required to address the socio-economic, environmental, and governance challenges of rural communities. My teaching emphasizes sustainable development, community participation, local governance, rural livelihoods, agricultural development, poverty reduction, and inclusive policy planning. I strive to create an interactive learning environment that bridges theoretical concepts with real-world practices through case studies, field-based learning, research, and community engagement. In addition to teaching, I mentor students in academic research, encourage critical thinking, and contribute to curriculum development and institutional initiatives that promote sustainable and inclusive rural development.
A snapshot of the knowledge, research expertise, teaching competencies, and professional skills that support my work in rural development and higher education.
A journey of academic achievements, teaching experience, research contributions, and community engagement dedicated to advancing rural development.
• Assisted customers with product selection.
• Delivered personalized recommendations.
• Enhanced satisfaction via communication.
• Interpreted datasets for insights.
• Created SQL & Power BI reports.
• Supported decision-making processes.
• Assisted customers with product selection.
• Delivered personalized recommendations.
• Enhanced satisfaction via communication.
A snapshot of the tools, languages, and human skills I lean on day to day.
I am committed to advancing rural development through quality education, research, and community engagement. My teaching focuses on sustainable livelihoods, inclusive development, rural governance, and evidence-based approaches that prepare students to address real-world challenges.
Using Python & SQL, I collect, clean, and analyze marketing data to identify trends, customer behavior, and campaign performance metrics that guide strategic decisions.
Leveraging Excel and Power BI, I build interactive dashboards and reports that help stakeholders quickly understand KPIs, sales funnels, and ROI performance.
Combining data insights with business strategy, I help optimize ad spend, improve lead generation, and boost conversion rates for sustained growth.
Highlighting academic qualifications, research expertise, and professional certifications that demonstrate excellence in rural development, community engagement, sustainable development, and higher education.
(Victoria University)
(International Business, London Metropolitan University)
Certified in Data Analysis and Business Insights
Specialization in Digital Marketing Strategies
Expertise in advanced Excel functions, pivot tables, and data modeling to analyze sales and marketing trends for strategic decision-making.
Proficient in Python for data analytics and SQL for database management, enabling extraction, manipulation, and reporting of sales and marketing data efficiently.
Developing interactive dashboards and visual reports in Power BI to communicate insights, track KPIs, and support strategic business decisions.
Strong interpersonal skills, effective communication, and teamwork to collaborate with cross-functional teams and deliver actionable marketing strategies.
Ability to analyze complex business scenarios, identify opportunities, and provide data-driven solutions to optimize marketing campaigns and sales performance.
Have a project in mind or need a data-driven marketing partner? I'd love to hear from you. Drop a message and I'll get back to you within 24 hours.