Felton Industries • Full-time
Apr 2022 – Jul 2024 • Sydney, NSW
Customer Service Rep.
• Assisted customers with product selection.
• Delivered personalized recommendations.
• Enhanced satisfaction via communication.
A snapshot of the knowledge, research expertise, teaching competencies, and professional skills that support my work in rural development and higher education.
A snapshot of the tools, languages, and human skills I lean on day to day.
A journey of academic achievements, teaching experience, research contributions, and community engagement dedicated to advancing rural development.
• Assisted customers with product selection.
• Delivered personalized recommendations.
• Enhanced satisfaction via communication.
• Interpreted datasets for insights.
• Created SQL & Power BI reports.
• Supported decision-making processes.
• Assisted customers with product selection.
• Delivered personalized recommendations.
• Enhanced satisfaction via communication.
Highlighting academic qualifications, research expertise, and professional certifications that demonstrate excellence in rural development, community engagement, sustainable development, and higher education.
(Victoria University)
(International Business, London Metropolitan University)
Certified in Data Analysis and Business Insights
Specialization in Digital Marketing Strategies
Expertise in advanced Excel functions, pivot tables, and data modeling to analyze sales and marketing trends for strategic decision-making.
Proficient in Python for data analytics and SQL for database management, enabling extraction, manipulation, and reporting of sales and marketing data efficiently.
Developing interactive dashboards and visual reports in Power BI to communicate insights, track KPIs, and support strategic business decisions.
Strong interpersonal skills, effective communication, and teamwork to collaborate with cross-functional teams and deliver actionable marketing strategies.
Ability to analyze complex business scenarios, identify opportunities, and provide data-driven solutions to optimize marketing campaigns and sales performance.
A three-pillar framework that turns data into outcomes — listen carefully, build the right thing, and lead the change.
A Google-certified IT specialist, I excel at simplifying complex technical issues. My approach is rooted in clear communication and empathy, ensuring users feel heard and supported while swiftly resolving their problems.
I build complete, dynamic web solutions from the ground up using Next.js and Firebase. My skill lies in creating intuitive user interfaces and architecting the secure, scalable backend systems that power them.
Mentoring junior talent and automating routine tasks are core to my leadership philosophy. I focus on improving team efficiency and system reliability, fostering an environment of continuous growth and innovation.
Have a project in mind or need a data-driven marketing partner? I'd love to hear from you. Drop a message and I'll get back to you within 24 hours.